If we don't do this, more airlines will stop carrying us

[Tremulous Tetra]

A few years ago it was just Jet2.  This year I've noticed more airlines. For your those of you who need to use airlines with electric wheelchairs, you have probably come across the fact that the airlines are now using health and safety to stop electric wheelchairs being stowed.  They are claiming they come over health and safety weight limits, and this means they don't have two comply with the latest legislation on access.

In my experience I think am not sure, these companies will give you grief.  Jet2, Brittania.  If they will not allow you to use their airline, you need to get the flight information to fill in this letter, and send it to them.
Download here: http://mp3.lpi.org.uk/resistancemp3/flightaccess.rtf

27th July 2008


Customer Services Dept.
An Airline
1107 Street
London
SE1 2AB


Dear Sir/Madam

Regulation (EC) No. 1107/2006

On ……….(insert date) you failed to meet the required standards in assisting me to travel. My flight details were as follows:

Departing flight number...............(insert number) from..............(insert airport) to...........(insert airport) on ……….(insert date).

Arriving flight number...............(insert number) from..............(insert airport) to...........(insert airport) ……….(insert date).

As I am sure you are aware, Regulation (EC) No. 1107/2006 says that there must be in place arrangements necessary to transport, in addition to medical equipment, up to two pieces of mobility equipment per passenger....  (insert summary of problem).
As the designated national complaints handling body under the regulation, the Equality and Human Rights Commission’s view is that it would expect a substantive response explaining  the reasons why this was not the case within 20 working days. If I do not receive this information within 20 working days, I reserve the right to take further action.

I look forward to hearing from you.

Yours Faithfully/Sincerely (delete as applicable)



As SIA inform me.
Please find attached the letter template we have just discussed.

Once Britannia respond, please contact the Equality and Human Rights Commission who will be able to assist you further and will also keep your case as evidence to use when discussing this issue with air carriers.

The EHRC’s phone number is 0845 604 6610.